Yes, we provide product guides and expert consultations to help you get the most out of your purchase. Don’t hesitate to contact us for personalized advice.

Absolutely! We welcome explorers at all stages of their journey. Our product range and resources are designed to cater to both beginners and experienced users.

We are available to assist with any queries you may have to “Unveil your Desires”

Every individual’s desires and preferences are unique. We recommend starting by considering what type of stimulation you enjoy or are curious about. Our detailed product descriptions and expert consultations can help guide your selection get in touch with us and we will be happy to guide you to “Unveil your Desires”

Yes we do

At Forsaken Secrets we strive not only to provide well priced and competitive products of other brands and our own.

But we also offer free product consultation and guidance online and in person when required.

We also offer personal, couples and relationship consultation / advice that may not be a free of charge service and will be advised to you privately or on our website when we have listed events and service available for you to choose from.

Our events will include from public event to private services / events where listed or as communicated.

To find out more of what we can offer to “Unveil your Desires” and make memorable moments for you, your loved ones and friends at events you may require please get in contact with us.

Absolutely. Your privacy is our top priority. All orders are shipped in plain packaging without any branding or labels that indicate what’s inside.

Proper care varies by material, but generally, washing with warm water and mild soap after each use is recommended. For specific care instructions, please refer to the product page, product packaging or contact us directly.

Most battery-operated toys do not include batteries. Please check the product details on our website for information about what type of batteries your toy requires.

Due to the personal nature of our products, items cannot be returned or exchanged unless they are defective. Please see our return policy for more information.

We ensure discretion in every aspect of our service. Charges on your billing statement will appear as a nondescript name that does not reflect Forsaken Secrets or the nature of your purchase.

Shipping times vary based on location and shipping method chosen. Estimated delivery times are provided at checkout and we will update you accordingly.

All orders are processed within 24 hours during the business week. Please allow 3-5 working days for delivery unless stipulated on certain larger products and orders. Please keep in mind that weekends and holidays are not considered working days by Forsaken Secrets, nor our shipping partners.

Yes, we do offer international shipping. Shipping rates and times vary by destination.

This option may not be available on the site at the current time when you checkout, please get in contact with us and we shall advise the available options and applicable charges.

Once your order is shipped, we’ll send you a tracking number via email so you can monitor its progress.

Yes, our website uses SSL encryption to ensure all your personal and payment information is kept secure.

Please take care when you submit an order, as we pride ourselves on quick processing and delivery. Orders are often processed on the same day and if cancelled after shipping has taken place, you will be responsible for the courier charges to you or the local courier hub as well as the return of the parcel to our warehouse.

Approved cancelation of order carries a 15% handling fee + shipping cost.

Should your package not be reflective of the order you placed, please contact us immediately via our Live Chat feature on the Forsaken Secrets website or via e-mail (forsakensecretstoys@gmail.com), so we can rectify the situation as soon as possible.

For the health, safety and peace of mind of our employees and customers – and because of the intimate nature of the products we sell – Forsaken Secrets cannot return or exchange any purchases unless these are defective. This means that products* designed to come into contact with any body part or body fluid is non-returnable and non-resalable

SECTION 20(3) of the CONSUMER PROTECTION ACT 68 of 2009, CNC Global Trading (PTY) Ltd trading as Forsaken Secrets reserves the right, for public health reasons, to restrict the return of certain products.

We cannot accept returns or exchanges on adult sex toys or intimate apparel as per listed below and at our discretion for any other future products that we may stock under the same terms and conditions of health and safety.

• vibrators and dildos
• douche or enema kits
• anal toys, beads and plugs
• cock and ball devices, cock rings and cock sleeves
• gags and ropes
• women’s lingerie and men’s intimate wear
• lubrications, massage oils, condoms and body paints

*PLEASE NOTE: Once these products leave the warehouse, they are considered used and therefore cannot be returned.

At Forsaken Secrets, we are committed to ensuring your satisfaction with every purchase. If you need to return a product, we will endeavor to replace it with the same item. However, if stock availability is an issue, we will offer you a comparable alternative of the same value. Alternatively, if you prefer, we can provide you with a voucher equal to the value of the returned item.

Returns are accepted for items that are not a health and safety hazard, is factory sealed and unopened within 14 days from the purchase date. Please ensure all returns are securely packaged and the Invoice number is clearly indicated on the outside of the package to streamline the return process. (We will provide you with the invoice number.) Note that all unopened returns will be subject to a 15% restocking fee and any applicable shipping charges.

In certain rare cases, at our discretion, we might opt to issue a full refund. This refund will be processed to the card used for the original purchase. Please note that the refund may take between 3 to 6 working days to appear in your account, depending on your bank.

Order cancellations are eligible for a 3-month voucher for the full value, provided the order has not yet been dispatched from our warehouse.